Effective Communication Skills For Health And Social Care

Introduction: Effective communication skills help a person in a vulnerable situation to feel secure, safe and also respected. It allows the individuals to express their needs and concerns. Health and social care workers have the tools to provide understanding and support in their workplace. Communication in a care setting allows the staff, service users and visitors to help build a relationship and bond between them. As a way of promoting diversity, different relationships can be established with several types of communication. One-to-one interaction: Between a professional and a service user – In a care home, the professional would be regularly checking up on the service user. This would happen daily, as the professional needs to make†¦show more content†¦If the service user understood they would use their knowledge of language or sign symbols. However, the use of body language could make the communication ineffective. As if the service user is partially deaf, they would rely more on the professional’s facial expressions, rather than the tone of the voice. If the professional does not give the correct facial expressions, the message could be decoded wrong, which would make this communication ineffective. Also making no eye contact or using reflective listening could make the communication ineffective, as if the service user and professional are not making eye contact they could again decode the message wrong. Even by using language, such as slang and jargon could make the communication ineffective, as the service user might not be able to understand and receive the message. Also, the proximity could make the communication ineffective, as if the professional is standing too far from the service user, the service user might not be able to understand the message. It is important to consider both verbal and non-verbal communication in a care home, as 35% is verbal and 65% is non-verbal. Communication non-verbal would be through facial expressions. Facial expressions tell us what people are thinking even when they do not realise it. Sometimes what we say can be contradicting to what our body language is saying. PostureShow MoreRelatedhealth science937 Words   |  4 Pages Health professionals require good communication skills in order to carry out their roles effectively. It is therefore important for those embarking on a career in health and social care that they gain knowledge and understanding of skills involved in communication. This unit will develop and enhance communication and interpersonal skills, and will consider communication theories. On completion of this unit a learner should: Understand effective communicationRead MoreExplain the Role of Effective Communication and Interpersonal Interaction in a Health and Social Care Setting. 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